Abuja-Kaduna Rail: Passengers Decry Poor Communication, Inefficient Services

As Christians celebrate Easter, some passengers of
the Abuja-Kaduna rail had complained of
inadequate communication and inefficient services
from personnel at the train station in Abuja. Some of them who spoke on Sunday in separate
interviews at the Kubwa station in Abuja said that
passengers welfare should be paramount. Alhaji Ibrahim Dauda said that it was his first time
of joining the train service, saying that there was
need for Nigeria Railway Corporation (NRC) to
improve on its condition and welfare of passengers
and ensure proper communication channel. “As you can see many people are standing, they
need to improve on the condition and welfare of
passengers, since I came, I have not heard any
announcement whether the train is delayed or
how long will passengers wait. “ There should be constant information from the
management to the passengers, especially on the
movement of the train,” he said. Toyin Idowu, another passenger, stressed the
need for the station to improve on its time,
communication, saying that the NRC personnel
should be trained on customers service She alleged that most of the staff members were
rude to passengers. She further commended the Federal Government
for the good initiative and for reviving rail service
in the country. He added that it has helped the poor masses a lot
especially the free airport service.


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